Refund policy

At BI BEÒ, we stand behind the quality of every candle we craft. Your satisfaction matters to us.

Returns & Exchanges

We accept returns and exchanges on unused, unburned candles within 30 days of delivery.

Eligibility Requirements:

• Candles must be unlit and unused
• Original packaging and labeling must be intact
• Item must be in resalable condition
• Proof of purchase required

How to Initiate a Return: Contact us at hello@bibeo.co with your order number and reason for return. We'll provide return instructions and address.

Damaged or Defective Items

If your candle arrives damaged or defective, we will replace it at no cost to you, including shipping.

Please contact us within 3 business days of delivery with:

• Photos of the damaged item and packaging
• Your order number
• Description of the issue

We pack every order with care, but if something goes wrong in transit, we'll make it right.

Shipping Costs

• Return shipping: Customer is responsible for return shipping costs on non-defective items
• Refund processing: Original shipping fees are non-refundable
• Damaged items: We cover all shipping costs for replacements

Refunds are processed within 7-10 business days of receiving your return and will be credited to your original payment method.

Exclusions

The following items are not eligible for return or exchange:

• Custom or personalized orders
• Wholesale orders (24+ units)
• Items purchased through retail partners (contact the store directly)
• Candles that have been burned or used
• Items returned after 30 days